First State Bank of the Florida Keys understands that the security of your personal and financial information is important to you. To assist us in offering these Online Banking services in a secure manner, we utilize several measures which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and protect your information.
First State Bank of the Florida Keys requires the use of secure browsers to protect you while you access our Online Banking services. Your personal and financial information that flows between your computer and First State Bank of the Florida Keys’ system must be encrypted while in transit.
In order to begin a session you must log in by entering your user ID and password. Additional security features may be required if your browser is no longer registered with our system or if you have not used it before to connect to our application. In order to prevent someone from trying to gain access to your information, we will disable your account after three invalid password attempts. Access will continue to be denied until you contact us by phone or in person.
Multifactor Authentication (MFA) for Online Banking is a way to make your computer more secure by means of your user ID, password, and one-time registration of your computer. MFA provides additional security while meeting federal recommendations for stronger authentication. When MFA is activated for your account, you will be automatically prompted to register your computer at the time you login to Online Banking. The registration for your computer is achieved by delivery of a Secure Access Code by telephone, SMS text message or email. IMPORTANT NOTE: this secure access code is for one-time use only, and is not a password. Your original password will remain unchanged. The registration process requires a secure "cookie" be placed on your computer. A secure cookie is a small text file that is placed on a computer to help identify the user. The cookie makes sure your computer will be recognized for future Online Banking sessions. You will be prompted to register each computer you use to access Online Banking, for example a work computer and a home computer. You will also be prompted to register each browser you use to access Online Banking, for example Internet Explorer and Mozilla Firefox, if used on the same computer. IMPORTANT NOTE: If you clear or delete your cookies, you will have to re-register the computer the next time you log in.
An additional protection mechanism known as a firewall is used to protect the computer systems and your information residing on our systems. Firewalls can be thought of as barriers that only let authorized traffic through to First State Bank of the Florida Keys’ system.
Never reveal your password to anyone. Never write your password where anyone can find it or figure out what it is. Never store your User ID or password in your browser.
It is recommended that you do not use names of pets, children or spouses, addresses, phone numbers, birthdays, anniversaries, social security numbers, consecutive numbers or letters, or words that can be found in the dictionary. Change your password periodically.
Treat your First State Bank of the Florida Keys User ID and password with the same care that you use for your ATM/debit card PIN or any other system that contains personal or financial information.
Be aware of your surroundings when logging into the system. Make sure that no one is in the vicinity watching you enter your password. Also, take precautions to keep your computer free from viruses by updating your anti-virus program frequently. Some of these viruses are specifically designed to capture your keystrokes and thus your password.
Keep your computer operating system and applications up to date by periodically installing software updates. We also recommend the use of a personal firewall. Avoid using public computers to log in to websites with personal and financial information, such as Online Banking and e-mail websites. Public computers may contain malicious software that can capture your login information without your knowledge.
Please use our "Sign Off" feature if you are going to be away from your computer for an extended period of time. Although your session will automatically timeout from inactivity, this does take some time. The sign off will end your session, thus preventing others from accessing your information. You will be asked to resubmit your User ID and password before entering the secure website again. Shutting down your browser is also a good way of preventing others from gaining access.